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IT Service Management Toolkit (CD-ROM)

ITIL Service Management Toolkit (Volume 1) Presenting the first comprehensive ITIL Service Management Toolkit delivering the baseline set of proven, tactical deliverables for the ITSM professional. Essential support materials, matrices and templates to initiate, accelerate or fine tune any ITIL-focused organization, including: Operational Level Agreement (OLA) Template Service Catalog Template ITIL Service Delivery & Support Processes Service Level Agreement (SLA) Template Integrated Service Management Framework ITIL Process Charter Template Process Maturity Advanced Self Assessment Workbook Roles & Responsibilities (ARCI) Template Detailed ITSM Process Reviews ++ All templates include specific examples and guidelines for simple, rapid deployment... Base level service and pricing examples for IT products (Server, Database, Network +) Process roles, options and descriptions; specific process responsibilities IT process goals, objectives and project milestones Customer and service provider requirements IT service availability, requests, maintenance and exceptions Measurement KPIs for process improvement and continued maturity Implications of deferring formal process improvement activities ++
Download trial   Buy now ($179.95)
Platform: Windows 3.1x, Windows 95, Windows NT, Windows 2000, Windows XP, Windows 98, Windows ME, Windows Server 2003
Vendor: ITILworx
Keywords: service management, template, itil service, level agreement, management toolkit, process responsibility, itsm professional, process improvement, toolkit, advance self, material supporting, defer formal process improvement activity, advance assessment workbook, deliver baseline set, process, itsm process, continued maturity, itil service management toolkit, itil, service level, software, utility, tool, shareware, freeware, application, desktop, pc, program


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