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HelpWorks Profesional is a complete knowledge base system.
It can help reduce your support time drastically and give your customers answers to their problems quickly.
Categorize your knowledge base questions and add as many questions under each category as you like!
Let users post their comments on each question in your knowledge base.
Comments let your users provide extra tips or information that relate to a particular question.
Attach files to each knowledge base question that you post.
Backup your answer by attaching a screenshot, code snippet, documentation, or any other type of file!
Customize how your knowledge base looks by specifying links to your own web site templates.
The HelpWorks Professional admin area has 3 user types: writer (level 1), editor (level 2) and superuser (level 3).
You can let multiple people manage your knowledge base, but restrict certain users from certain activities!
HelpWorks Professional makes use of MySQL's powerful full-text search capabilities -- your users can search for knowledge base answers based on keywords or complete phrases.
It's up to them! The 10 most popular questions are shown on the front page of your knowledge base area.
This helps new users find answers to the most popular questions quickly and easily!
Your users can print or email any knowledge base question to a friend or colleague.
Each knowledge base question you post can link to other related questions.
Each knowledge base question displays a Did this help you? option, which allows your users to rate each question as useful or not useful.
Use this feedback to adapt questions to meet your users needs and reduce your support time even more!
Sub-categorize your articles up to as many levels as you like.
For example, you can have a parent category called My Product #1 and then a sub-category called Service Questions, and then a sub-sub-category called General Service Questions so that you can logically seperate your questions
Buy now ($25.00) Vendor: VIETCART Keywords:
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1. Close Support Advanced Desktop
All the functions of the Standard Desktop plus a fully featured Knowledge Base. Close Support help desk software. Visit the Close Support website for more information. Details Download trial Buy now ($545.00) Find similar Platform: Windows 95, Windows NT, Windows 2000, Windows XP, Windows 98, Windows ME Vendor: Close Fit Software Ltd
2. Systems Panel
Platform: Windows 95, Unix / Linux, Mac OS 9/Classic, Platform independent, Windows NT, Windows 2000, Windows XP, Windows 98, Windows ME, Mac OS X Vendor: Cory Rauch
3. DemoCharge, standard edition
Create animated emails, documents and Help files by replacing static screenshots with GIF animations recorded by capturing your desktop. DemoCharge allows you to capture screen activity to create animated demos and content for the Web, emails, tutorials, presentations, training materials, product documentation, support forums, and knowledge base articles. Details Download trial Buy now ($99.95) Find similar Platform: Windows 95, Windows NT, Windows 2000, Windows XP, Windows 98, Windows ME, Windows Server 2003 Vendor: YesSoftware, Inc.
4. Win Control (engl.) Multi-Licence (20 users)
5. Win Control (engl.) Single-LicenceThis security tool allows you to restrict your users from accessing important system resources like the control panel, the desktop, screensavers and the registry. Restrictions can even be set for each individual user. Details Download trial Buy now ($79.90) Find similar Platform: Windows 95, Windows NT, Windows 2000, Windows XP, Windows 98, Windows ME Vendor: Salfeld Computer GmbH Details Download trial Buy now ($29.90) Find similar
6. ChildLock!
Define when users can log on to your PC. You can limit an user's log on or log off times. ChildLock is the perfect program to restrict and limit an user's log on and log off behavior. If a specified user is already logged on your system, it is possible to log him off automatically. Details Download trial Buy now ($26.92) Find similar Platform: Windows NT, Windows 2000, Windows XP Language: English, German Vendor: Competent Software |
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